Privacy Policy

Last updated: February 2025

Who we are

Curly Duck ("we", "our", "us") is an AI automation consultancy based in Manchester, United Kingdom. We provide AI-powered automation services for estate agents and property professionals.

What data we collect

We collect information you provide directly to us, including:

Contact form submissions: name, email address, phone number, company name, and message content
Usage data: pages visited, time spent on site, and referring pages (collected via Google Analytics)
Technical data: browser type, device type, and IP address (anonymised)

How we use your data

We use the information we collect to:

Respond to your enquiries and provide our services
Send you information about our services that you have requested
Improve our website and services
Comply with legal obligations

Legal basis for processing (UK GDPR)

We process your personal data under the following legal bases:

Consent: When you submit a contact form or opt in to communications
Legitimate interest: To improve our website and services, and to protect against fraud
Legal obligation: To comply with applicable laws and regulations

Data sharing

We do not sell your personal data. We may share your data with trusted third-party service providers who help us operate our business, including:

Email service providers (for responding to enquiries)
Analytics providers (Google Analytics, with IP anonymisation enabled)
Hosting providers (Vercel)

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for up to 2 years unless you request earlier deletion.

Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing of your data
Data portability
Withdraw consent at any time

To exercise any of these rights, contact us at hello@curlyduck.com.

Cookies

Our website uses essential cookies required for the site to function. We also use Google Analytics cookies to understand how visitors use our site. You can control cookie settings in your browser preferences.

Contact

For any privacy-related questions or requests, contact us at: hello@curlyduck.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.